Job Description Summary: The Recovery Officer preserves the Credit Union's assets by controlling delinquent accounts through monitoring accounts that have filed Bankruptcy, providing direct communication with the credit unions attorney and the court system, identifying and coordinating potential suits to send to the credit union's attorney, filing small claims suits and assisting the department in various administrative functions. Assists in the identification of at-risk loans through the application of data analytics; employs loss mitigation efforts when necessary. Performs the duties of the Collections Manager in their absence. Essential Job Functions: Processes small claims suits by: handling all legal paperwork and testifying in court (25%) Handles accounts during the suit process by providing the proper documentation to the attorney; documenting the status of the suit in the collection notes; and testifying at legal proceedings (20%) Assists the Collection Manager with various administrative functions, including, but not limited to: filing; paying departmental bills; reports; trends; and data analytics (10%) Processes account and wage garnishments and identify and refers possible assets to be levied (10%) Applies data analytics to proactively identify at-risk loans and then takes necessary steps to protect the credit union; employs loss mitigation efforts (10%) Manages the credit disputing process (E-Oscar) and ensures disputes are responded to in an appropriate timeframe and manner (5%) Providing proper documentation to the attorney for Bankrupt accounts. Processes all proof of claims and reaffirmations (5%) Handles the recovery and response for fraudulent activity against the credit union, including corresponding with local law enforcement agencies and facilitating recovery attempts (5%) Handles the charge-off loan and share reports and processes charged-off loans and shares according to policy (5%) Assists Collection Officers by calling their accounts during times of high demand or when they are out of the office on PTO (5%) Required Skills and Abilities: Achievement-oriented, continuous learner Adaptability Advanced planning, organizing, and problem-solving skills Attention to detail Customer service and quality focus Excellent collaboration and emotional intelligence skills Initiative Must display high levels of diplomacy, tact, and conflict resolution skills Resilience Strong verbal and written communication skills Team player who works well with and without direct supervision Education and Experience: 2+ years of similar or related experience 2-year college degree or; Completion of a specialized course of study at a business or trade school or; Completion of a specialized and extensive in-house training or apprenticeship program Proficient in data analytics Physical Requirements: Prolonged periods of standing, sitting at a desk, and working on a computer Must be able to carry and lift objects to 25 lb Must be able to listen and speak effectively INNOVATIONS FINANCIAL CREDIT UNION
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