Job Description

Licensed Health Agent

At NationsBenefits, we are committed to helping health plan members achieve a better quality of life through supplemental benefit solutions. We are also passionate about supporting the goals of our associates and helping them do their best work. Together, we can make a meaningful and measurable difference in the lives of millions. That's something we can all be proud of.

It all begins with how we care about the people we serve. Since 2015, our mission has guided our principles toward delivering solutions for a rapidly changing industry. Compassionate care is at the center of all we do, and it unites us to foster an environment where everyone is empowered, inspired, and equipped for success.

We offer a fulfilling work environment that attracts top talent and encourages all associates to do their part in delivering premier service to internal and external customers alike. It's how we're transforming the healthcare industry for the better. We provide career advancement opportunities within the organization with multiple locations in Florida, California, Pennsylvania, Tennessee, Texas, Utah, and India.

You might also like to know that NationsBenefits is also recognized as one of the fastest-growing companies in America. We're proud of how far we've come, and a career with us also gives you growth opportunities.

Responsibilities

• Contact leads promptly and appropriately as set forth by the company.
• Manage and maintain a book of business within the health plan sales system.
• Taking daily inbound calls over the phone to individuals to discuss health plans.
• Talk about the benefits of healthcare programs offered by insurance companies.
• Comparing the client's eligibility to meet the Medicare requirements.
• Explain various policies' features, advantages, and disadvantages to promote sales.
• Calculate premiums and establish payment methods.
• Support, develop, and maintain relationships with all customers.
• Utilize necessary resources and navigate systems efficiently to verify and provide accurate information to prospects.
• Ability to remain confidential with all proprietary information.
• Follow all NationsBenefits, HIPAA, and MCO / Medicare guidelines.
• Performs additional duties as assigned by management based on business demands.
• Complete training and other learning opportunities to expand knowledge of the company and position.
• Attend meetings, seminars, and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.

Skill Requirements

• Quick learner and self-motivated
• Ability to work in a cohesive team and take the initiative when needed.
• Excellent written and oral communication skills
• Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems
• Calm under pressure
• Strong problem-solving skills
• Professional presentation and demeanor
• Empathetic and compassionate care attitude and demeanor
• An ever-positive attitude and patience, with a strong personal drive to help people.
• Broad knowledge of the insurance industry
• Outstanding negotiation skills with the ability to resolve issues and address complaints.
• Proven track record of successfully meeting a sales quota, preferably over the phone.
• Computer literacy, with specific knowledge of Microsoft Office Applications
• Fluency in two or more languages is a plus.

Qualifications

• High school diploma or equivalent. A college degree is preferred
• Have a valid state Florida resident 2-40 or 2-15 License
• 2+ years as a telesales representative or other sales/customer service role

Work Schedule:

• Training schedule: Monday - Friday, 9:00am - 5:00pm EST (4 weeks facilitated & 1 week of nesting)
• Work schedules: Monday - Friday, 11:30am - 9:00pm EST
• Overtime & weekend work may be available upon request

NationsBenefits is an Equal Opportunity Employer

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