Job Description

Req ID: 324474

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Help Desk Senior Analyst (Avaya Product) with Top Secret Clearance to join our team in Washington, District of Columbia (US-DC), United States (US).

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitors, logged, tracked, and resolved appropriately. These personnel serve as the first point of contact or troubleshooting hardware/software PC and printer problems. Possesses and applies a comprehensive knowledge across key task and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as a technical expert across multiple project assignments. May supervise others. Position will require travel up to 25%

Core Responsibility:

• O&M support 

Secondary Responsibility: 

• System Certificate renewals, 
• PC/server rebuild, tech refresh (phone and phone system deployment).   

Primary Product Knowledge: 

• Avaya SME- Communication Manager Avaya Aura Messaging, System Manager, Session manager, DHCP, Microsoft TAC, Power BI, TEAMS

Basic Qualifications: 

• Minimum 8 years of experience to include: O&M support, identifying, researching and resolving technical problems. 
  • In absence of years of experience, certifications or past work may be used to show the level of experience needed to perform at this level.
• Active Top Secret Clearance

Preferred Qualifications: 

• Bachelor's degree

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at  us.nttdata.com

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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