Job Description

frog CX Transformation - Platform Advisory Senior / Managing Consultant Join to apply for the frog CX Transformation - Platform Advisory Senior / Managing Consultant role at Capgemini About Capgemini Invent At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend strategic, creative, and scientific capabilities, collaborating closely with clients to deliver innovative solutions. Join us to drive transformation tailored to today's and tomorrow's challenges. We leverage science, data, creativity, design, and purpose-driven technology. frog is a leading global creative consultancy within Capgemini Invent, challenging the status quo to craft human experiences that resonate and influence markets. We partner with passionate leaders and entrepreneurs, applying creativity, strategy, design, and data to reinvent businesses, foster growth, and lead customer-centric transformation. Our goal is to shape a sustainable and inclusive future for businesses, people, and the planet. YOUR ROLE We seek a dynamic Senior or Managing Consultant in frog’s CX Transformation team , focused on Activation & Enablement of CX at scale. The role requires experience in Marketing, Sales, Service, and Commerce with Adobe platforms and a proven ability to support sales and delivery of innovative solutions in this domain. CX Platform Advisory Support sales and lead delivery of go-to-market offerings for CX platform advisory services that enhance ROI and enable client marketing, sales, and service strategies. Bridge future customer experiences with the platforms needed to realize them. Support clients in transforming their CX capabilities by leveraging AI, defining pilots, scaling approaches, and embedding AI into marketing and CX practices. Advise top-tier organizations on CX platform capabilities, supporting processes, operating models, and governance. Provide insights into product strengths and weaknesses, especially across Adobe Experience Cloud and emerging GenAI products. Stay informed on best practices, emerging trends, and innovations across digital media, data integration, marketing automation, content management, and social media. Work with clients across various industries, including Retail, Technology, Media, Utilities, Public Sector, Financial Services, Automotive, and more. CX Transformation Leadership & Participation Lead teams comprising management consultants, experience designers, technologists, data strategists, and implementation specialists to achieve program goals. Mentor and coach team members, fostering professional growth and delivering quality results. Contribute to thought leadership in CX Transformation and Platform Advisory. Participate in recruitment, training, and community-building activities. Build networks within frog and Capgemini to promote CX platform offerings and support business growth. Assist in client proposals and RFP responses from initial brief to final presentation. Manage and expand existing client relationships. Willingness to travel up to 85% as required. YOUR PROFILE Degree or equivalent qualification. At least 8 years’ experience in an agency or consultancy environment, with 4 years at GRADE C or above. Extensive experience with CX Advisory and CX Platforms, especially Adobe suite. Ability to translate business objectives into capabilities and map them to technical solutions. Minimum of 3 years’ relevant experience in CX advisory and platforms, with deep expertise in at least one of the following areas: full-stack marketing technology (Adobe, Google, Salesforce), Customer Data Platforms, Content Management Systems (Adobe Experience Manager, Contentful, Drupal), or marketing orchestration tools (Tealium, Aprimo, Twilio, ActionIQ). Proven success in digital project delivery across various industries. BA or BS degree required; an MBA from a top-tier program is preferred. You Are A strategic leader capable of managing high-performing teams and delivering impactful results. A pragmatic problem-solver focused on practical solutions. Proactive, flexible, and hands-on in approach. A collaborative team player with strong relationship-building skills. Excellent interpersonal skills to foster trust and connections. Adaptable and agile, thriving in dynamic environments. #J-18808-Ljbffr Capgemini

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