Job Description
What began as a small buffalo-style chicken wing restaurant in Garland, Texas, continues to soar to great heights. Today there are more than 1,250 restaurants open across the United States, Mexico, Colombia, Panama, Singapore, Indonesia, Malaysia, UK and the United Arab Emirates.
Wingstop quickly became a fan favorite when we first opened our doors in 1994. Our proprietary recipes, outstanding food and superior customer service created a demand that could only be satisfied by more locations. And in 1997 we began offering franchises. Today we are one of the fastest-growing concepts in the country, attracting top entrepreneurs and operators with the drive and passion to own their own business.
OVER 20 YEARS OF FLAVOR
Since setting up shop in '94, we've been putting flavor first. And we're not about to stop. We're all about taking our wings to another level, saucing and tossing the freshest flavors you crave along the way.
OUR MISSION: TO SERVE THE WORLD FLAVOR
We're not in the wing business. We're in the flavor business. It's been our mission to serve the world flavor since we first opened shop in '94, and we're just getting started.
1997 saw the opening of our first franchised Wingstop location, and by 2002 we had served the world one billion wings. It's flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop - because it's more than a meal, it's a flavor experience.
About Us
Wingstop's best flavor is our people. If you are looking for a career and not just a job, you are in the right place! Our goal is to assemble a team of exceptional individuals and nurture their personal and professional development. At Wingstop, we cultivate an atmosphere that promotes our team members' sense of well-being while providing outstanding service. Our team members work together to guarantee that every guest has a positive, memorable experience. We are seeking devoted individuals who are enthusiastic about food and hospitality, just like us.
About The Role
As a key player within our organization, you will work closely with Managing Partners, Operating Partners, and the Home Office to ensure the operational success of our restaurants. You will serve as the champion of hospitality, embodying and promoting Wingstop’s culture and vision at all times. Your role involves directing and holding management, service, and production teams accountable for delivering excellence in both service and operations. Additionally, you will be instrumental in developing and training General Managers to become effective leaders who can in turn nurture their own teams.
Essential Duties & Responsibilities:
Work directly with the COO, Director of Operations and the rest of the Home Office Team to ensure operational success across all restaurants.
Direct and hold management, service, and production teams accountable for excellence in service and operations.
Develop and train General Managers to become effective leaders capable of developing their own teams.
Ensure adherence to Wingstop’s procedures, policies, and specifications to maintain the highest quality food standards.
Lead the hiring, coaching, and direction of General Managers, Assistant Managers, and all other restaurant-level employees.
Conduct regular inspections of restaurants to ensure brand standards are met and maintain DOH “A” grade for health inspections.
Conduct financial and performance analysis of each location and implement plans to achieve financial targets.
Manage restaurant budgets, focusing on sales growth and reducing prime costs.
Respond to immediate customer service needs and implement best practices in cooperation with restaurant management teams.
Oversee the preparation, setup, hiring, training, and ongoing operation of new locations.
Drive employee development initiatives to reduce turnover and foster a positive culture.
Create and execute agendas for weekly General Manager meetings.
Qualifications - Knowledge, Skills and Abilities
Bachelor's degree in business or related field, or equivalent experience.
5-10 years of leadership experience in the restaurant industry, preferred.
Strong interpersonal skills and ability to work effectively with diverse groups.
Excellent verbal and written communication skills, with the ability to articulate financial goals clearly.
Proficiency in managerial computer systems, Excel, and other relevant software.
Strong administrative and organizational abilities.
Willingness to learn and participate in training workshops.
Experience in training and development.
Ability to work independently and effectively communicate objectives and performance to top-level management.
In restaurant execution to create and or teach our processes, this can include Cooking, Cleaning, etc...
Prolonged periods sitting at a desk and working on a computer.
Requires travel at least 80-90% of the time. Regions include Westchester and The Bronx.
Flexibility to work days, nights, and weekends.
Physical Demands: The position’s physical demands require work in a restaurant/kitchen environment with moderate to loud noise levels, varying temperature conditions and possible direct exposure to hazardous substances, such as hot oil. While performing the duties of the job, the employee is regularly required to sit, stand, travel and react quickly to deadlines, sometimes with little notice. The employee is often required to stand for long periods; walk, bend, kneel, and reach with hands to retrieve boxes or food containers typically weighing 50 pounds or less, without restrictions. May be required to use a stepladder. Finger dexterity is required for use of the cash register. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to travel as needed.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor, policy and company management. Reasonable accommodations will be considered and implemented in accordance with ADA requirements.
At Wingstop, we celebrate differences. We are an equal-opportunity employer and are committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristics.
Job Tags
Full time, Part time, Immediate start, Home office, Night shift, Weekend work,