Job Description

Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space. Job Specific: Maintains current knowledge of all menu offerings, to include ingredients, preparation method and time required, presentation and appearance. Sets up assigned station with all required supplies, "Mis en Place". Greets guests in a polite professional manner according to Loews standards. Suggestively sells menu items to guests so as to enhance the dining experience. Records all aspects of guests order accurately and enters guest orders into POS terminal. Coordinates placement of order so that the timing of preparation and delivery flows consistently throughout entire meal. Monitors preparation of individual courses to ensure proper flow. Inspects presentation of all food items to ensure that a quality product is delivered to the guests as ordered. Serves all food and beverage items professionally, according to Loews Standards. Monitors guests at all times, anticipates needs, responds to requests, ensures satisfaction. Prepares and presents accurate, complete guest check. Collects monies due and or applies charges to guest account using POS terminal. Completes end of shift revenue report and cash deposit. Performs all side work duties as assigned by manager/supervisor. Other duties as assigned. General: Promotes and applies teamwork skills at all times. Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance. Is polite, friendly, and helpful to guests, management and fellow team members. Executes emergency procedures in accordance with hotel standards. Complies with required safety regulations and procedures. Attends appropriate hotel meetings and training sessions. Maintains cleanliness and excellent condition of equipment and work area. Complies with hotel standards, policies and rules. Recycles whenever possible. Remains current with hotel information and changes. Complies with hotel uniform and grooming standards. Qualifications: High School diploma or equivalent. One + years experience as a Food Server in high volume, upscale Hotel or Restaurant environment. Thorough knowledge of food terminology, food service techniques and sanitation standards. Exceptional guest service skills. Basic computer skills. Ability to stand, walk, stoop, bend and lift trays weighing up to 35 pounds repetitively during entire shift. Ability to work flexible schedule to include weekends and holidays.

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